Unused Tickets – TicketAudit

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Recover Revenue from Unused Airline Tickets

TicketAudit is TWAI’s automated platform that helps travel agencies, consolidators, and corporate travel managers recover value from unused airline tickets. With airfares representing a significant portion of travel spend, even a small percentage of unclaimed or expired tickets can result in substantial losses.

TicketAudit seamlessly tracks, validates, and flags unused tickets across GDS, PSS, and NDC channels—giving your business a second chance to recover what’s rightfully yours.

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Why TicketAudit?

  • 5–10% of airline spend is often lost to unused tickets
  • Post-pandemic disruptions have increased unused ticket volumes
  • Many agencies lack the tools or staff to monitor manually
  • GDS and airline systems don’t always notify automatically

TicketAudit is designed to eliminate that revenue leakage.

Why-TicketAudit

Key Capabilities

cross-gds-ticket-monitoring

Cross-GDS Ticket Monitoring

Covers all major GDS and booking systems

  • Amadeus, Sabre, Travelport, and custom PSS
  • Tracks both ARC and BSP transactions
  • Daily ticket inventory refresh and alerts

Pre- and Post-Travel Tracking

Stay informed throughout the ticket lifecycle

  • Automated validation of usage status
  • Date-based reminders before expiration
  • Supports specialty tickets (MCOs, non-BSP/ARC)
Pre- and Post-Travel Tracking
Agency & Corporate Dashboards

Agency & Corporate Dashboards

Simplify workflows and boost accountability

  • Real-time unused ticket view by client or cost center
  • Configurable email or queue notifications
  • Mid-office agnostic—works with any back-office system

Automated Reporting & BI

Audit-ready analytics and recovery planning

  • Dashboard views by airline, agency, or time period
  • Downloadable reports for finance or account teams
  • Helps optimize reissue or refund strategies
Automated Reporting & BI

Benefits Snapshot

40–70%

Increase in unused ticket recovery

Up to 10%

Savings in total air spend recovered

30 mins

Average manual effort saved per audit cycle

100%

GDS-independent, scalable, and automated

Contextual Offer Engine

Who It's For

  • Corporate Travel Managers needing visibility across their organizations
  • Agencies & TMCs wanting to offer value-added recovery services
  • Consolidators looking to track unused ticket liabilities
  • Finance & Audit Teams seeking cost control and compliance

TicketAudit FAQs

The system connects to GDS and booking sources to pull ticket issuance and usage data, checking for segments not flown and flagging based on airline expiration rules.
TicketAudit supports API-based input from NDC platforms and custom booking environments.
Yes. TicketAudit includes exportable reports, custom webhooks, and integration support for mid-office tools.
We support all standard IATA carriers, LCCs, and special fares like MCOs, reissues, and split tickets.
Yes. TicketAudit is built to enterprise-grade security standards and does not store sensitive traveler payment data.

Ready to Stop Leaving Money on the Table?

Let TicketAudit track, recover, and deliver value from your unused ticket inventory.

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