Loyalty Travel Platform

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Powering Loyalty Through Travel

TWAI’s Loyalty Travel Platform is designed to help airlines, banks, fintechs, and loyalty programs turn points into unforgettable travel experiences. From seamless redemptions to targeted offers and branded storefronts, we help you drive engagement, boost retention, and deliver tangible value to your members.

Whether you run a co-branded card program or a miles-based airline rewards scheme, our platform lets you merchandise flights, hotels, ancillaries, and more—using any currency, in any market.

BPO Services & Consulting

    Key Benefits

  • Flexible Currency Engine: Support for loyalty points, miles, hybrid payment (cash + points), and voucher codes
  • Branded Redemption Storefronts: Launch custom portals tailored to your loyalty audience
  • Wide Travel Inventory: Flights, hotels, insurance, activities, and ancillaries from global partners
  • Real-Time Pricing: No static catalogs—connect to live inventory for optimized redemptions
  • End-to-End Fulfillment: Booking, payment, support, and servicing all in one place

    Who It's For

  • Airlines offering loyalty redemptions or branded co-branded cards
  • Banks & Fintechs looking to launch or improve travel-based rewards
  • Loyalty Program Operators needing travel content and fulfillment infrastructure
  • Retail & Telecom Brands aiming to enhance customer retention through travel perks

Core Capabilities

Branded Travel Redemption Portals

Create fully branded web and mobile storefronts for your members.

  • Custom domain, brand assets, and content
  • Search and book with loyalty currency or cash + points
  • Personalized offers based on spend, tier, or history

Global Travel Inventory

Give your members access to premium content without sourcing it yourself.

  • 400+ airlines via NDC, GDS, and consolidators
  • 1M+ hotels and travel services
  • Bundled packages and promotional deals

Currency & Wallet Management

Drive flexibility with a loyalty-first transaction layer.

  • Earn and burn logic based on your rules
  • Multi-currency and exchange rate support
  • Instant currency deductions and confirmations

Campaign & Offer Management

Run promotions that actually move the needle.

  • Geo- and segment-specific discounts
  • Time-bound reward multipliers or cashback
  • Partner campaigns with airlines or hotels

Reporting & Insights

Measure and optimize every part of the loyalty journey.

  • Redemption rates and breakage analytics
  • Top destinations, products, and loyalty tiers
  • Cross-channel engagement reports

Platform Architecture

Built as a scalable SaaS solution with APIs, our Loyalty Travel Platform can be deployed:

  • Standalone: Fully white-labeled for your brand
  • Embedded: Integrated into your existing loyalty portal or mobile app
  • API-Only: Power your own front-end with TWAI content, logic, and services
Business Process Outsourcing

Loyalty Impact Metrics

3x

Higher redemption satisfaction with travel vs. merchandise

25%

Increase in monthly active users for bank loyalty portals

40%

Boost in retention from targeted campaign redemptions

99.9%

Uptime for booking & redemption engine

Frequently Asked Questions (FAQs)

Yes. TWAI manages everything from booking to post-sales support for your members.
Absolutely. Our hybrid payment model allows any combination based on your rules.
Banks, airlines, and multi-brand loyalty operators across Asia, Middle East, and North America.
Yes. Our APIs and SDKs are mobile-optimized and prebuilt for integration.
We offer modular licensing and commercial flexibility depending on your use case.

Make Loyalty Fly

Give your members more reasons to stay loyal. Let travel turn rewards into memories.

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