BPO Services & Consulting

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Elevate Performance. Reduce Cost. Scale Travel Operations Smarter.

In today’s complex travel ecosystem, banks, credit card issuers, and insurance providers are no longer just facilitators—they’re key enablers of global mobility and protection. But the evolution of airline retailing brings growing challenges:

Services We Offer

    Fare Filing for Airlines

    Automate and streamline fare filing across ATPCO, GDS, and private channels.

  • Bulk fare uploads with ATPCO compliance
  • Support for Categories 15/25/35
  • Dedicated fare analysts trained on leading tools
  • SLA-backed delivery and audit-ready change logs

Who it's for: Full-service, hybrid, and regional carriers managing complex pricing strategies

BPO Services & Consulting
Business Process Outsourcing

Business Process Outsourcing (BPO)

Extend your operations with TWAI’s trained and scalable offshore teams.

  • Ticketing and PNR servicing
  • Refunds, exchanges, voids, and special service requests (SSR)
  • Post-ticketing QA and debit memo handling
  • 24/7 operations with multilingual support

Who it's for: TMCs, consolidators, OTAs, and airline helpdesks

Travel Operations Optimization

Align your tools, data, and workflows for better efficiency and customer outcomes.

  • Mid-office system configuration and automation
  • Queue management and workflow design
  • Operations playbook development
  • SLA benchmarking and KPI reporting

Who it's for: Companies scaling fast or looking to reduce operational overhead

Business Process Outsourcing
Business Process Outsourcing

Travel Tech Consulting

Leverage our experience launching platforms across 30+ markets.

  • Travel product strategy and market entry
  • NDC and retailing readiness assessment
  • System architecture and API design support
  • Vendor evaluation and integration planning

Who it's for: Airlines and travel startups needing tech leadership without full-time hires

Why Choose TWAI?

  • Domain Experts: 20+ years in travel tech and airline services
  • Flexible Delivery: Offshore, hybrid, or on-premise engagement models
  • Secure Infrastructure: PCI DSS-compliant processes and strict data controls
  • Integrated with TWAI Platforms: Plug into AccessOne, GoQuo, or standalone
  • Outcome-Oriented: SLA-driven execution with built-in quality assurance
Business Process Outsourcing
Business Process Outsourcing

Trusted by Global Travel Brands

TWAI’s BPO and consulting teams support some of the world’s leading airlines, consolidators, and OTAs across:

  • Asia Pacific
  • Europe
  • Middle East
  • North America

Frequently Asked Questions (FAQs)

Yes. Fare Filing is offered as a standalone service or as part of a broader BPO engagement.
Depending on process complexity, we can go live within 2–4 weeks using our structured onboarding framework.
Absolutely. Our teams are certified on Sabre, Amadeus, Travelport, and other major tools.
Yes. We provide 24/7 coverage for global travel businesses and airline partners.
Primarily offshore for cost efficiency, with hybrid support models available on request.

Ready to Scale with Confidence?

Let TWAI’s global team help you reduce cost, improve accuracy, and stay ahead in a competitive travel landscape.

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