TWAI Airline Retailing Suite for Modern Carriers

Recover Revenue from Unused Airline Tickets

TicketAudit is TWAI’s automated platform that helps travel agencies, consolidators, and corporate travel managers recover value from unused airline tickets. With airfares representing a significant portion of travel spend, even a small percentage of unclaimed or expired tickets can result in substantial losses.

TicketAudit seamlessly tracks, validates, and flags unused tickets across GDS, PSS, and NDC channels—giving your business a second chance to recover what’s rightfully yours.

Why TicketAudit?

5–10% of airline spend is often lost to unused tickets
Post-pandemic disruptions have increased unused ticket volumes
Many agencies lack the tools or staff to monitor manually
GDS and airline systems don’t always notify automatically

TicketAudit is designed to eliminate that revenue leakage.

Cross-GDS Ticket Monitoring

Covers all major GDS and booking systems

Amadeus, Sabre, Travelport, and custom PSS
Tracks both ARC and BSP transactions
Daily ticket inventory refresh and alerts

Pre- and Post-Travel Tracking

Stay informed throughout the ticket lifecycle

Automated validation of usage status
Date-based reminders before expiration
Supports specialty tickets (MCOs, non-BSP/ARC)

Agency & Corporate Dashboards

Simplify workflows and boost accountability

Real-time unused ticket view by client or cost center
Configurable email or queue notifications
Mid-office agnostic—works with any back-office system

Automated Reporting & BI

Audit-ready analytics and recovery planning

Dashboard views by airline, agency, or time period
Downloadable reports for finance or account teams
Helps optimize reissue or refund strategies

Benefits Snapshot

40–70%

Increase in unused ticket recovery

Up to 10%

Savings in total air spend recovered

30 mins

Average manual effort saved per audit cycle

100%

GDS-independent, scalable, and automated

Who It's For

Corporate Travel Managers needing visibility across their organizations
Agencies & TMCs wanting to offer value-added recovery services
Consolidators looking to track unused ticket liabilities
Finance & Audit Teams seeking cost control and compliance

TicketAudit FAQs

1. How does TicketAudit detect unused tickets?

The system connects to GDS and booking sources to pull ticket issuance and usage data, checking for segments not flown and flagging based on airline expiration rules.

2. What about non-GDS or NDC bookings?

TicketAudit supports API-based input from NDC platforms and custom booking environments.

3. Can this integrate with our back-office or reporting tools?

Yes. TicketAudit includes exportable reports, custom webhooks, and integration support for mid-office tools.

4. What airlines and fare types are supported?

We support all standard IATA carriers, LCCs, and special fares like MCOs, reissues, and split tickets.

5. Is this PCI compliant and secure?

Yes. TicketAudit is built to enterprise-grade security standards and does not store sensitive traveler payment data.

Ready to Stop Leaving Money on the Table?

Let TicketAudit track, recover, and deliver value from your unused ticket inventory.

Request a Demo Download Product Sheet

Unused Tickets – TicketAudit